•  
    Schnelle Lieferung
    3-5 Werktage
     
  •  
    14 Tage Rückgaberecht
    Kostenloser Rückversand
     
  •  
    Europaweite Lieferung
    Versandkostenfrei ab € 30 in DE
     
  •  
    Persönlicher
    Kundenservice

Our FAQ - choose your topic

Voucher

IIn the shopping cart (not at “to checkout”) there is an empty field “Enter voucher” under the item listing, in which you can enter your voucher code. After entering the code, click on the field “Send voucher”. The voucher amount will be charged directly to your account. You will see the new amount in the list of costs.

Please note that vouchers cannot be combined. Only one voucher can be used per order. Unfortunately, vouchers cannot be redeemed at a later date.

If your voucher amount isn’t used up, the rest will be credited to your account. Therefore it’s necessary that you are registered with us as a customer with an account. There will be no cash payment of the remaining amount.

Shortly before you send the order, you can check once again whether the voucher amount has been deducted. If this isn’t the case, please click on ” back” in the lower left corner of the field and enter the voucher code again. Please make sure to write the code including upper and lower case letters and numbers exactly.

If the code isn’t accepted despite correct spelling, it may be because a) the minimum order value has not been reached or b) the voucher has expired. This is only possible for promotional vouchers. Gift vouchers are unlimited in time and are not subject to a minimum order value.

If none of the above options is the reason, please send us an email to: kontakt@nordiccoast.com with the subject “Gift Voucher”.

We will contact you as soon as possible to clarify your request.

Newsletter

In our newsletter we will send you every 1-2 months exciting contents about the topic baby & child, furnishing and education. This includes furnishing ideas, tips and tricks from parents, funny parental confessions, game ideas, free bedtime stories, lullabies or poems.

If you have registered for the newsletter, you will receive an e-mail with a link to confirm your registration. Click here to register. Of course you can unsubscribe from our newsletter at any time.
Use the form on the newsletter information page and click on “cancel” after entering your contact details.

Product search

At the top right of our website you will find a search window. Here you can enter your search term. Depending on your search term, you will be shown different results from which you can choose.

My Account

In the section “My Account” you can change your password, set up newsletter preferences, track the status of your orders and edit your billing and shipping address. Please note that you need to have created an account with us and be logged in to use it.

Invoice and delivery settings

You can register or update your name, e-mail, postal address and phone number in the section “Invoice and delivery settings”.

My order

When you register, you will find a section called “My order history”under “My account”. Here you have an overview of your orders and you can check their status.

Wish list

During your purchase you can add your desired products to the wish list.

To do this, simply register with us and while browsing the product page (this is the page where the product is described with text and pictures), move the mouse over the grey arrow in the upper right corner next to the product name. A list of our services will now be opened. Choose “Wish list” by clicking once and the product will be automatically added to your wish list.
In the listing on the page “My Account” or directly under “My Wish List” (top right, under “My Account” if you are logged in) you will find the listing of all your desired items. If you click on them individually, you can add them to your shopping cart by clicking on the button “shopping cart”.

You also have the possibility to forward this wish list to friends and family. Click on the link “Send wish list to friends” under “My wish list” and enter the corresponding e-mail addresses.

Also choose whether the wish list should be public or not and set “Yes” or “No” in the field on the right. If you agree, everyone can search and view your wish list under the heading “Public Wish List” in the Service area.

Notepad

During your shopping you can add the products you want to remember to your notepad.

To do this, simply register with us and while browsing the product page (this is the page on which the product is described with text and pictures) move the mouse over the grey arrow in the upper right-hand corner next to the product name. A list of our services will now be opened. Choose “notepad” by clicking once and the product will automatically be added to your notepad.
In the listing on the “My Account” page or directly under “My Wishlist” (top right, under “My Account” if you are logged in) you will find the listing of all your watched items. If you click on them individually, you can add them to your shopping cart by clicking on the “Shopping Cart” button.

Payment

We have set up different payment methods for you. You can pay by credit card (VISA and Mastercard).
You can pay with PayPal via your PayPal account or by advance payment. For orders from abroad (NON-EU and EU countries) we offer advance payment and payment by credit card.

Payment by credit card

When paying by credit card, the invoice amount will be debited directly. We accept Master Card and Visa Card. Attention: If you participate in the security procedures MasterCard® SecureCode or Verified by, you will be asked to enter your individual password in a separate window after you have sent the order. The payment is thus doubly secured.

Advance payment

If you have chosen payment in advance, you will receive an e-mail with an order confirmation with our bank details after your order. As soon as your order is processed, you will receive your invoice with a request for payment by e-mail. You now have 7 days to pay for the goods. During this time your order is reserved with us. The indicated delivery time starts as soon as we have received the invoice amount. Please make sure to indicate the reason for payment on the bank transfer so that we can quickly allocate the payment. If you haven’t received an email with our bank details within 30 minutes, it’s possible that it has ended up in your spam folder. Please check your spam folder for security reasons.

Otherwise we ask you to send us an e-mail to support@nordiccoast.com with the subject “Prepayment”.

As soon as we have received your payment, the goods will be sent to you. Please note that a bank transfer needs 2-4 days, depending on your bank, before we receive the payment.

When the goods are shipped, you will receive a message by e-mail.

Payment via PayPal

If you’ve selected payment with PayPal, you will be forwarded directly to PayPal. If you’re already a PayPal customer, you will be asked to log in and make the payment. The payment is now complete.

If you are a new PayPal customer, you can open an account and confirm the payment or register as a guest. As long as we haven’t yet shipped the goods, we reserve the invoice amount. Only after the goods have been shipped will this amount be debited from your PayPal account or debited from your account via PayPal.

Payment Security

Your payment is secured by us using SSL encryption. Your bank data will not be saved. Therefore you have to enter them again with every order. Should you still have doubts about passing on your bank details,
so you can use the safest payment method – payment via PayPal.

Value added tax

EU countries:
All prices include the legal value added tax of 19%. Deliveries to EU countries (currently Austria, Spain, France, Belgium, Netherlands, UK, Italy, Denmark and Sweden) are charged with German VAT. The additional charge in your country is therefore not applicable.

NON-EU countries:
Deliveries to non-EU countries, such as Switzerland, will be charged without German VAT. This must be paid in the respective NON-EU country itself. Please inform yourself about the current import regulations of your country.

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