IIn the shopping cart (not at “to checkout”) there is an empty field “Enter voucher” under the item listing, in which you can enter your voucher code. After entering the code, click on the field “Send voucher”. The voucher amount will be charged directly to your account. You will see the new amount in the list of costs.
Please note that vouchers cannot be combined. Only one voucher can be used per order. Unfortunately, vouchers cannot be redeemed at a later date.
If your voucher amount isn’t used up, the rest will be credited to your account. Therefore it’s necessary that you are registered with us as a customer with an account. There will be no cash payment of the remaining amount.
Shortly before you send the order, you can check once again whether the voucher amount has been deducted. If this isn’t the case, please click on ” back” in the lower left corner of the field and enter the voucher code again. Please make sure to write the code including upper and lower case letters and numbers exactly.
If the code isn’t accepted despite correct spelling, it may be because a) the minimum order value has not been reached or b) the voucher has expired. This is only possible for promotional vouchers. Gift vouchers are unlimited in time and are not subject to a minimum order value.
If none of the above options is the reason, please send us an email to: firstname.lastname@example.org with the subject “Gift Voucher”.
We will contact you as soon as possible to clarify your request.