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Shipping and returns

We pack every day so that your product gets to you as quickly as possible.
Please note the delivery time stated on the product page.

Shipping

The shipping costs depend on the purchase value and the items


Germany

  • Delivery is free for orders over 50.00 euros.
  • For orders below 50.00 euros, shipping costs are 5.90 euros
  • If your order fits into a shipping bag, such as music boxes, the amount is reduced to 3.90 euros.

Austria, Netherlands, France, Belgium, Switzerland

  • From an order value of 50.00 euros delivery is free.
  • Under 50.00 euros, the shipping costs are 5.90 euros
  • Delivery is free for orders over 300.00 euros

Attention Switzerland

  • Deliveries to Switzerland are subject to the calculation of VAT
  • If you subsequently send us a certificate from customs ( export and buyer certificate ),
    We can refund you the German VAT afterwards.
  • Please inform yourself about the respective import regulations

Rest of Europe

  • Flat rate 14.90 euros
  • Delivery is free for orders over 300.00 euros
NON EU
Non EU Countries have different delivery costs. Please contact the customer service in advance. Minimum 14,90 EUR plus Delivery, TAX, handling Charges. Inquiry: support@nordiccoast.com

 

Delivery time

Delivery takes place to the specified delivery address. Delivery and billing addresses may differ. The billing address must contain the customer's home address. It is not possible to specify a packing station or a post office box as a billing address. Packing stations and PO boxes can only be specified in the delivery address.

The average delivery time for home delivery is 3-5 working days within Germany and 5-7 working days within Europe from order confirmation or receipt of payment in advance. Islands are excluded. As soon as your order is shipped, you will receive an email from us or DHL directly.


Return

We take care of returns within Germany. When returning items from other European countries, the items must be sent back at your own expense.

Delivery costs Germany:

Standard package: EUR 5.90
Free shipping from 40 EUR
Delivery costs rest of Europe: 14.90
International shipping costs: Please note the prices for each delivery country selected.


Frequently asked questions:

What if some products are available earlier and others later?

If individual products are available in advance, we will wait until they are all complete and only then send the goods. If you would like to have a part delivered beforehand, please contact us. Please understand that this is only possible in Germany.

Can I send a delivery somewhere else?

Naturally. The delivery address entered is the address to which the goods will be sent and may differ from the billing address.


How can I return individual or entire shipments?

Yes. Please send us a message to support@nordiccoast.com
We will send you a free return slip.


How long can I return the products and what do I have to consider?

If you don't like a product or it doesn't fit, you can exercise your right of withdrawal and send the goods back to us new and unused within 14 days of receipt of the goods.

I would like to complain about something. How do I proceed?

In the rare cases that a product does not meet our quality standards or is different than shown, we ask you to contact support@nordiccoast.com. We are sure we will find a solution that will make you happy again.


When will I get my money back?

As soon as we have received the goods back and checked them, you will receive your money back within 7 days using the same payment method you used to pay for the goods. If you pay in advance, we ask you to provide your account number.

You can find all information about complaints and returns here: