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Revocation. Claim. Return

Complaints

We are sorry if you received a damaged item, a new item broke unexpectedly or you are not satisfied with an item. Please contact us at support@nordiccoast.com and write to us with your request or call us.

You can reach us:
Mon–Fri. 9:00 a.m. - 4:00 p.m
Telephone: +49 (0) 69 989598 -75
(Tariff according to German landline network)

We will find a solution as quickly as possible!

returns

After receiving the goods, you can exercise your right of withdrawal and return the item to us within 14 days. To do this, use our sample cancellation form .

Below we will explain to you how you can send the item back to us.

  1. Please send us an email to support@nordiccoast.com or click on return label below and order a return label. Please include your contact details and customer number in the email so that we can create a personalized return label for you.
  2. You will now receive your returns label and a return delivery note within 24 hours. Print out both documents.
  3. Please fill out the reason for your return on the delivery note and include it in the package.
  4. Now pack the item(s) you don’t want to keep. To ensure that the item(s) reach us undamaged, we ask you to properly seal the shipping bag or box with adhesive tape.
  5. Please cut out the printed package label and stick it on the package.
  6. You can now hand the package in at any post office free of charge.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must contact us

nordic coast company GmbH
Great Spillingsgasse 14
60385 Frankfurt am Main
Email: support@nordiccoast.com
Telephone: +49 (0) 69 27232-77
Fax: +49 (0) 69 237833 -78

inform you of your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax, email). You can use our sample cancellation form , although this is not mandatory. If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we will use the same payment method that you used for the original transaction, unless something different was expressly agreed with you. In no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. The goods must be returned immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract

nordic coast company GmbH
Great Spillingsgasse 14
60385 Frankfurt am Main
Email: support@nordiccoast.com
Telephone: +49 (0) 69 27232-77
Fax: +49 (0) 69 237833 -78

be returned or handed over. The deadline is met if you send the goods before the fourteen day period has expired. nordic coast company bears the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.